The cabin you want for a price you'll love!    Cabin Rentals located in the North Georgia Mountains & Alpine Helen, Georgia 706-878-2950 1-866-514-1499 Toll Free

Policies

Hot Tubs:  Absolutely NO bubble baths or oils are to be put into the Hot Tub!

Replace Hot Tub cover after use.  

Do not sit or stand on the Hot Tub cover. This will cause it to break and result in loss of deposit or a charge to you.

The temperature control should not be left on high. Please adjust the temperature to a moderate setting before you exit the Hot Tub.  

Do not add scent, soap, bubbles, etc. to the water of the tub. This will cause the chemicals in the water to become out of balance and result in a charge to you.

Please do not get into the Hot Tub wearing jeans or apparel that will scratch the tub surface.

Children are not to be left unattended in the Hot Tub area at any time!

Make sure all bodies, hands, and feet are clean before entering the Hot Tub.

If you have any questions or problems with operating the Hot Tub, please contact the office.  

 

Check In: Check in is after 3:00P.M. EST.

If you are going to be arriving after our office closes, you must do a fax authorization form. This is recommended for everyone, to prevent lockout and loss of deposit. If you arrive after closing and haven't done a fax authorization , we will not provide you with access to the cabin. You will forfeit your deposit. No exceptions. 

 

Check-Out Time is 11 AM!
Guests not checking out by 11 am will be charged $25.00 per hour until 1 pm, after 1pm you will be charged another days rental. Please turn off all lights, appliances, A/C and lock all doors and windows when you leave.

 

Keys: At the time of check out, return your key to the office. As our cabins are privately owned properties, the guests are responsible for any lost keys. If the locks at the unit must be re-keyed in the event that keys are lost, misplaced, not returned, etc. by the guests, the cost of this procedure will be the responsibility of the guests.

Late Arrival: We do not allow late arrivals. All guests must be checked in by 8 PM.

Age Requirements: Rental guests understand and agree that we will accept families, married couples, and responsible adults over the age of twenty one (21) only. No rentals will be made to anyone under the age of twenty one (21) unless accompanied by a parent or guardian at all times. Any reservation made under false pretenses will be subject to forfeiture of advance payment, deposit and/or rental money. Violators will be evicted.

Maximum Occupancy: Guests also agree that more than the number of people stated on the reservation shall not occupy the premises. The maximum number of guests per unit is based on the individual unit's ability to comfortably and safely accommodate our guests. If maximum occupancy is exceeded, you will be asked to vacate the property and forfeit any rental payments.

Cleaning Fee: All cabins have a cleaning fee. Please refer to the individual cabin pages for the amount.

 

Reservation Deposit: A minimum deposit of 50% or one night rental (whichever is greater) is required at the time of booking a reservation. 

Security Deposit: A Damage Deposit is required for every rental. The damage deposit must be received within fourteen (14) days prior to the scheduled arrival. No checks are accepted upon check in. This payment will be refunded within twenty-one (21) days of departure, providing there is no damage or theft to the unit and all policies and conditions were followed.

Damage Deposit Waiver: Guests can choose to pay a $25 non-refundable damage deposit waiver in lieu the security deposit of  to cover any unintentional damage up to $200 for all one and two bedroom cabins or a $45 non-refundable damage deposit waiver for all three and four bedroom. This damage waiver does not cover intentional damage, theft, and excessive cleaning required or unintentional damage over the cost of $200.00.

Cancellation Policy: We do have a 10 day cancellation policy. Reservations cancelled within 10 days of arrival forfeit any deposit. If a reservation is cancelled prior to the 10 day cancellation period, there is a $25 cancellation fee.

 

No Shows: Failure to cancel your reservation and not showing for a confirmed reservation will result in the entire amount of the reservation billed to your card plus a $25 cancellation fee. 

Monthly Rental Reservations: All of our units are available for monthly rentals. Please call our office for pricing.

Pet policy: We gladly accept pets in many of our cabins. Please check our website or call for availability of pet-friendly cabins. If you bring a pet into a cabin that does no allow pets you will loose your security deposit. No exceptions!

There is $25 non-refundable pet fee for each pet. There is a maximum of 2 pets under 25 lbs each. Specific pet rules must be followed. Pets must not be left alone in the cabin, unless in a crate/kennel.  

House Parties: We do not allow house parties. We do drive around and check on our properties, if there is a party in progress or signs of a party, you will forfeit all payments and security deposits and evicted from the property. Occupants in use of premises shall not be such as to disturb or offend neighbors in any manner.  The use of firearms or fireworks is strictly prohibited.  

All linens and towels are provided. We will exchange clean towels for soiled items during normal business hours every third day of your stay when you bring your soiled towels to the office.

Garbage - Please contact the office for the dumpster location. DO NOT place the garbage outside of your cabin on the ground. This attracts unwanted wildlife.

Candles must be used in conjunction with a candleholder.  

Sight Unseen: Our vacation rental units are individually owned and furnished. We try to under sell and over deliver our properties; however your ideas and ours might not agree on any given property. We will not give refunds or adjustments if it does not meet your idea of the property. We manage clean properties that are furnished to the owners taste. There are no two properties the same. Rates, descriptions, bed sizes, inventories, and furnishings are subject to change without notice. In the event of a break down, we strive to make repairs as soon as possible. Neither the rental agent nor the owner will be obligated to provide replacements or give refunds for failure or absence of any item.

 

Access For Repairs/Repairs or Mechanical Failure:

If needed, an authorized employee or repairman may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises.

We strive to maintain all of our properties. In the event of a mechanical failure of any type, we will make every attempt to repair the problem or move the guests to a different unit, if possible.  Please notify the office immediately of any problems that you may have. We do not issue refunds for mechanical failures of appliances, hot tubs, etc.  

Inclement Weather: No refunds will be given for cancellation or interruption that occurs due to inclement weather or power failure. 

 

Utilities: No compensation will be given for temporary outage of electricity, gas, water, cable, or telephone service. Outages will be reported immediately and all efforts will be made to have them restored as soon as possible. The operation and maintenance of these utilities is out of the control of Timberloft Cottage & Cabin Rentals.

Non-Smoking Units: All rentals are Non-Smoking. Please dispose of all cigarette butts in the ashtray on the deck or porch. Do Not throw your butts into the woods or parking area. This could cause a fire as we have frequent drought/dry conditions. Your damage deposit WILL be forfeited and you will incur additional charges for carpet cleaning and deodorizing if any evidence of smoking is found is your non-smoking unit.

Charcoal Grills: Charcoal grilling is prohibited on all decks, porches, and balconies.

 

Gas Grills: Turn off gas to grill after use. Failure to do so, will cause the tank to empty and a $30 charge to you to refill the tank. Do not burn any charcoal, paper, etc. in the grill.

 

Fireplaces: Our cabins offer wood and gas fireplaces and are available for use in Fall & Winter only. Only burn seasoned wood or fire logs (ex. Duraflame) in the wood burning fireplaces. If the cabin has a gas fireplace, turn on the switch/knob from pilot to on. DO NOT place any foreign object on top of the gas logs. This could cause an explosion!

 

Locked Closets: Most owners have a locked closet for their personal possessions. These closets are private and are not to be opened by tenants or guests under any circumstances. Violation (ex. breaking lock or taking door off hinges) of this policy will result in loss of you security deposit and/or additional charges.

 

Damages and loss of use: Guests shall leave premises in neat and undamaged condition. All cooking and eating utensils must be washed and put away & all food must be removed from the refrigerator and cabinets. All garbage must be put in the garbage cans and not left scattered around the cabin. Furniture must be placed in its original location. There must be no missing or damaged linens.

 

Guests shall be solely responsible for any property damage, accident, injury, or loss sustained by any person including loss of money, jewelry, and any other items of personal property.   

Guests shall inspect the cabin for any problems and damage. Please report this to the office immediately. 

Guests hereby agree to indemnify and hold Timberloft Cottages and/or cabin owner harmless and not responsible for any and all claims including those of third parties arising out of or in any way related to guests use of premises or the items of personal property therein.  Guests assume the risk of injury or other loss's relating to any recreational activities and will hold cabin owner and/or Timberloft Cottages harmless with respect there to. The cabin owner and Timberloft Cottages are not responsible for articles left on premises.  Lost and found items will be held for 7 days.  After such time all items will be donated to charity.

Failure to follow any of these rules and any damage that occurs to the cabin, contents in the cabin, furnishings, hot tub, etc. during your stay will result in loss of deposit or a charge to you. Charges will include repair and loss of use costs.

Agency Indemnity: WEBO., Inc dba Timberloft Cottages will not be liable for any damages to rental property or furnishings, nor for injuries resulting from any accident that may occur in or on the premises during guest occupancy. Agent is not liable for acts of theft, vandalism, or damages to the guests' personal property or items left in the unit. We assume no liability for errors or omissions.

If you have any questions regarding any of the above policies, please contact our office by telephone or email.

Thank You For Choosing Timberloft Cottage & Cabin Rentals, Helen, GA.